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Best and Worst American Airlines 2014

USA Airlines are not known for their spit and polish. In fact they are more likely to be remembered for their lack of service, than anything else. It’s odd that the self proclaimed ‘best country in the world’ has some of the worst airlines in terms of customer service, ontime arrivals, cancelled flights, mishandled bags, and customer satisfaction.

For the 3rd year running airfarewatchdog has compiled the statistics – and here they are in summary:

TOP AIRLINES

Top 3

  1. Delta
  2. Virgin
  3. Alaska

Bottom 3

  • American
  • US Airways
  • United

 

FEWEST CANCELLED flights

Top 3

  1. Delta
  2. Alaska
  3. Virgin America

Bottom 3

  • American
  • US Airways
  • Jetblue

 

ON TIME ARRIVALS

Top 3

  1. Alaska
  2. Delta
  3. Virgin America

Bottom Three

  • Frontier
  • Southwest
  • AirTran

FEWEST MISHANDLED Bags

Top 3

  1. Virgin America
  2. Frontier
  3. JetBlue

Bottom 3

  • US Airways
  • Southwest
  • AirTran

BUMPED! (denied boarding)

Top 3

  1. JegBlue
  2. Virgin America
  3. Alaska

Bottom 3

  • Sowthwest
  • Airtran
  • United

CUSTOMER SATISFACTION

Top 3

  1. JetBlue
  2. Southwest
  3. Delta

Bottom 3

  • American
  • US Airways
  • United

See airfarewatchdog for complete details

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