Select Page

QANTAS: Drops out of top 5 best airlines

QANTAS: Drops out of top 5 best airlines

In the World Airline Awards, Qantas has dropped from 5th place to 17th.

The Skytrax Awards based on online surveys, announced at the Paris Air Show yesterday (Tuesday), put Singapore Airlines up at the top as the best airline for 2023, displacing Qatar Airways, which had first place for the last three years.

Looks like Singapore Airlines’ new first-class did the trick in reclaiming the crown. The airline has also won financially with a record profit of AU$2.42 billion post-pandemic restrictions and with the reopening of China.

Air France was the only European airline to place in the top 10, while middle eastern and Asian airlines dominated most of the other positions.

Qantas Domestic Business Class Toastie of cheese and ham [Schuetz/2PAXfly]

Airline Awards Ranking

Here are the top 20:

  1. Singapore Airlines
  2. Qatar Airways
  3. ANA All Nippon Airways
  4. Emirates
  5. Japan Airlines
  6. Turkish Airlines
  7. Air France
  8. Cathay Pacific Airways
  9. EVA Air
  10. Korean Air
  11. Hainan Airlines
  12. Swiss International Air Lines
  13. Etihad Airways
  14. Iberia
  15. Fiji Airways
  16. Vistara
  17. Qantas Airways
  18. British Airways
  19. Air New Zealand
  20. Delta Air Lines
Qantas Business Class meal
Qantas Business Class domestic meal [Schuetz/2PAXfly]

Airline Shame

Qantas should be ashamed to be ranked next to British Airways.

In their defence, Qantas has pointed out that the survey started 9 months ago when its service was still affected by ‘supply’ issues according to a spokesperson in the SMH/Traveller article. I suppose the proof will be in the pudding, when we see the results of the 2023 survey.

On other metrics, like those from the Bureau of Infrastructure and Transport Research Economics, Qantas has been improving its on-time performance substantially to 73.7% claiming the best on-time performance crown in April of 2023

Other Australian Airlines

Qantas can also claim to be the highest-ranking Australian Airline in the awards, given that Virgin Australia sits at 46th place and Rex at 56. (up 16 places) and Jetstar ranks lowest at 69th, 12 spots lower than last year. Bonza entered the race too late to be counted.

'Chicken Croquettes' apparently served as a meal on a Sydney to Melbourne Qantas flight April 2023
Qantas domestic dinner – Chicken Croquettes [Schuetz/2PAXfly]

2PAXfly Takeout

Skytrax surveys are much maligned, not seen as objective, and subject to other external influences, so must be viewed with scepticism, despite covering 100 countries and 350 airlines. But I’m sure those dissatisfied with Qantas, even seeing its lack of service as a national betrayal (Qantas has not been a ‘national’ as in government-owned airline since 1995!) will see this drop in status as a validation of their concerns.

As I have documented many times, Qantas has been underperforming (except for its share price) since the pandemic and needs to take some remedial steps.

Every airline surveilled is quick to dissociate with the awards when they fall in rank and quick to trumpet them when they do well.

1 Comment

  1. Christian

    Let’s be honest for a moment here: Skytrax rankings are for sale or else there are astounding coincidences in rankings and ratings. Does anyone truly believe that Iberia belongs in the top 20 worldwide airlines? Or that BA is better than Garuda? Or Fiji better than Lufthansa? Take these with a wheelbarrow of salt.


Leave a reply

Your email address will not be published. Required fields are marked *



Previously . . .

Subscribe to the Newsletter

Join our mailing list to receive regular updates about 2PAXfly.

Reviews, deals, offers, and most of all opinion will be in your inbox.

We won't spam you, and we won't share your details with others.

Newsletter Regularity

You have Successfully Subscribed!