Qantas Mean Girl – one person can damage a brand
This is a story, about how one, or two bad experiences can poison the well of brand reputation....
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Impressions: Qantas A330 – Sydney to Perth
Introduction I’m not going to do a full review, as I’ll be doing that as part of the...
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Vale Bob Hawke: what he did for the airline industry
Robert James Lee Hawke, ex prime minister of Australia (1983 to 1991) died yesterday (9 December...
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First Impressions: Qantas First Class Lounge – Auckland
I know the joke Australians make about New Zealand:- that it is 20 years behind the rest of the...
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Asiana: ‘Business Suites’ – we used to call it First?
This seems to be a trend. Renaming First Class – often with suites – as...
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