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QANTAS: Scores own goal. Issues apology and cash, then website crashes

QANTAS: Scores own goal. Issues apology and cash, then website crashes


Looks like log-in has been restored as of ~16:00 AEST.

Previously . . .

I received an email from Qantas this morning, providing details of the Alan Joyce apology for ‘for the journeys that didn’t meet the standards you expect from us‘ signed by CEO Alan Joyce, along with 30,000 points a hard to understand extension to my status (in fact I don’t think I get any extension) plus a AU$50 rebate on a return fare, and a promise of of more classic reward fare redemptions to be rolled out from midday today.

That’s all well and good, but I can’t even accept this offer, because I can’t log in as a frequent flyer to the damn website! I’ve been trying for the last 2 to 3 hours!

“We are unable to process this request currently. Please try again later”

Over at the AFR, Lucas Baird assures me that Qantas has rectified the problem as of 11:30am. Well, Lucus, as of 11:30am today, no they haven’t!

2PAXfly Takeout

The aviation industry has a difficult road ahead when it comes to sustainability. It’s going to require a relative revolution in technology, with ‘electric planes’ or hydrogen planes, or some form of jet engine that doesn’t require a carbon based fuel. And that is going to require the development of an alternative to jet engines probably.

It’s a big ask. It will take time to develop.

This move to home grown and manufactured SAF is a first step – maybe even a baby step in a very long road of innovation. In the long run, US$200 million won’t even touch the sides.

Joyce issues apology, and then gives out free stuff, that you can’t access because the frequent flyer log-in is down.

Talk about an ‘own goal’!

Qantas PR and ITC working in overdrive I suspect.


  1. AA56

    You stated you had no travel planned for the next month, so why are you moaning about the Qantas website site being down for a few hours?
    You’ve been given 30,000 QFF points, extended status, a $50 flight credit and you’re still not happy.
    I suggest you fly Virgin from now on.

    • 2paxfly

      … because Alan told me Qantas had released a bunch of Classic Award Fares, and I couldn’t access any while the website was down during their apology website fail disaster.

      • aa56

        You’re never happy. Moaner is your middle name. So what, the website was down for a few hours. Get it over it and again I suggest you fly Virgin.

        • 2paxfly

          It’s my blog, I’ll ‘moan’ if I want to.


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