QANTAS: Scores own goal. Issues apology and cash, then website crashes
Looks like log-in has been restored as of ~16:00 AEST.
Previously . . .
I received an email from Qantas this morning, providing details of the Alan Joyce apology for ‘for the journeys that didn’t meet the standards you expect from us‘ signed by CEO Alan Joyce, along with 30,000 points a hard to understand extension to my status (in fact I don’t think I get any extension) plus a AU$50 rebate on a return fare, and a promise of of more classic reward fare redemptions to be rolled out from midday today.
That’s all well and good, but I can’t even accept this offer, because I can’t log in as a frequent flyer to the damn website! I’ve been trying for the last 2 to 3 hours!
“We are unable to process this request currently. Please try again later”
Over at the AFR, Lucas Baird assures me that Qantas has rectified the problem as of 11:30am. Well, Lucus, as of 11:30am today, no they haven’t!
Joyce issues apology, and then gives out free stuff, that you can’t access because the frequent flyer log-in is down.
Talk about an ‘own goal’!
Qantas PR and ITC working in overdrive I suspect.