Select Page

QANTAS: Scores own goal. Issues apology and cash, then website crashes

QANTAS: Scores own goal. Issues apology and cash, then website crashes


Looks like log-in has been restored as of ~16:00 AEST.

Previously . . .

I received an email from Qantas this morning, providing details of the Alan Joyce apology for ‘for the journeys that didn’t meet the standards you expect from us‘ signed by CEO Alan Joyce, along with 30,000 points a hard to understand extension to my status (in fact I don’t think I get any extension) plus a AU$50 rebate on a return fare, and a promise of of more classic reward fare redemptions to be rolled out from midday today.

That’s all well and good, but I can’t even accept this offer, because I can’t log in as a frequent flyer to the damn website! I’ve been trying for the last 2 to 3 hours!

“We are unable to process this request currently. Please try again later”

Over at the AFR, Lucas Baird assures me that Qantas has rectified the problem as of 11:30am. Well, Lucus, as of 11:30am today, no they haven’t!

a man in a suit and tie

2PAXfly Takeout

This is another timely reminder to wear your seatbelt when seated. Holding you close to your seat will protect you from the sort of injuries sustained on this flight, when unsecured passengers flew to the ceiling of the aircraft, and then came crashing down once the ‘drop’ ceased.

The hope will be that this is an anomaly – a ‘freak accident’ in casual parlance. If it is a systemic error either mechanical or electronic, then this is a larger concern for the airlines that fly Boeing Dreamliner 787 aircraft. Let’s hope it isn’t. If it is, it will pile on the woes to Boeing’s existing stack.

Joyce issues apology, and then gives out free stuff, that you can’t access because the frequent flyer log-in is down.

Talk about an ‘own goal’!

Qantas PR and ITC working in overdrive I suspect.


  1. AA56

    You stated you had no travel planned for the next month, so why are you moaning about the Qantas website site being down for a few hours?
    You’ve been given 30,000 QFF points, extended status, a $50 flight credit and you’re still not happy.
    I suggest you fly Virgin from now on.

    • 2paxfly

      … because Alan told me Qantas had released a bunch of Classic Award Fares, and I couldn’t access any while the website was down during their apology website fail disaster.

      • aa56

        You’re never happy. Moaner is your middle name. So what, the website was down for a few hours. Get it over it and again I suggest you fly Virgin.

        • 2paxfly

          It’s my blog, I’ll ‘moan’ if I want to.


Leave a reply

Your email address will not be published. Required fields are marked *



Previously . . .

Subscribe to the Newsletter

Join our mailing list to receive regular updates about 2PAXfly.

Reviews, deals, offers, and most of all opinion will be in your inbox.

We won't spam you, and we won't share your details with others.

Newsletter Regularity

You have Successfully Subscribed!