Next Generation Check-in – Is Qantas becoming a half-full service airline?
It becomes obvious pretty quickly, that really the Next Generation Check-In is just a way of Qantas reducing service, and making passengers do what the airline used to do.
Instead of chatting to a counter attendant, and them tagging your luggage, you get no personal interaction, and you have to do-it-yourself.
You get to:
- print your boarding pass
- print your luggage tag
- attach your tag to your luggage
All formerly done by check in staff.
OK – you can eliminate the luggage tag if you use one of Qantas’s new electronic tags, but unless you are top of the tier in frequent flyer status – you get to buy your own tag for $50.
You’re meant to be able to eliminate the boarding pass – but I never get the promised sms.
So not only do you have to do the work you have to pay for it as well.
Seems like Qantas is becoming a half-full service airline – which I suppose means it’s heading to becoming a half-empty one.