What happened last week?
I think Australian airline loyalty programs have been playing silly buggers with the very customers they want to keep loyal. They have been restricting what and how many things you can redeem in their online shops, and Virgin have even stopped you moving points over to Singapore Airlines for the moment.
I know airlines are doing it tough, but really, they shouldn't be pissing off their customers. It's those very customers they are going to really need to stay loyal when this pandemic crisis is all over.
Neither should they be putting their passengers and crew at risk of catching COVID-19. Qantas has over 50 employees now infected from baggage handlers to flight crew, some of which have flown on domestic and international flights while infected. Why on earth did the airlines seek and the government grant an exemption from self-isolation for airline employees? Surely they realised this was not going to end well.
While Qantas claims there is no evidence passengers or crew actually caught the virus while on one of their flights, the risks are obvious. The Transport Workers Union is quite rightly on the case.
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