Sunday, 1 January 2012

The asymetry of airline and passenger responsibilities

"If I showed up an hour late for my flight, I might be able to rebook on another one, but United would charge me $150 for the change. But the airline can be as late as it likes or cancel the flight altogether and face no penalty."
Len Burman at Forbes makes some observations about the asymetric nature of responsibilities that airlines take on for themselves, and the responsibilities they expect from passengers.

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